Computers are fantastic tools. Every year they simply get better and better, and there is no end to what you can do with them. Compared to my first computer, the computers you can buy today are light years ahead as far as speed, technology, and capacity. There is literally no limit to what you can accomplish with today's software and hardware.
Nothing, however, is perfect. There are times Screenshot of Webpage come to a screeching halt because of some technical problem that you just don't understand. Some software is giving you error messages that would take a PhD in programming to understand, and you're stuck. When this happens, you need to turn to the support system for your software publisher. This is usually based on some kind of ticket system. A ticket is a request for help that is submitted and responded to.
This usually works effectively, and most issues are resolved without any further problems. However, sometimes it can be tough to describe in words the actual problems you are having. Many of the error messages you get are nearly impossible for anybody except an advanced programmer to understand, so it's not much help to fill out a ticket with the complaint: "I keep getting an error message."
A much better way to do this would be to take a screen shot. These are very easy to do, and will let the tech support person know exactly what is going on. There is button on your keyboard called "Print Screen," or it may say "PrtSc." Now this doesn't technically print it out to a printer, but what it does do is save an image of your current desktop, exactly the way it is, to your clipboard. Once your clipboard has something on it, you can paste it.
You can paste the image a couple of ways. One is to open "Paint," which is Microsoft's basic graphic software that comes with Windows. You can find it through the "Start" menu, and then through "All Programs," and then "Accessories," and then "Paint." Just open Paint, right click anywhere on the workspace, and choose paste. Then save the image, and send it as an attachment with whatever problem you're having.
One more way you can do this is to open Microsoft Word, and then simply paste the image into a blank document. Then you can write some kind of a description under the image, like what you were doing when you got that particular message. Then be sure to save the document, and send it as an attachment to your ticket.
This simple yet effective method will make it much easier for you to explain your problem, and vastly increase the chances of getting it solved quickly.
